

Bingo. Everyone thinks it’s about retention but it’s not. Lifetime value of a user is a much more complicated than it was ten years ago when Silicon Valley was joking about DAU and such.
If you ever want to fuck your LTV for a company, just phone their customer services a few time and make sure you waste as much time as possible. Your value as a user will drop significantly as you plummet into negative value due to the high cost of human-led support
I’d have to see the study, but most of what I’ve seen from articles in the same vein is that they have a very low conversion rate… But they’re still worth it.
A single conversion’s LTV can offset the cost of an ad by many thousands or tens of thousands of unconverted impressions. Then you factor in referral campaigns, social share incentives, etc. you get converted users that convert other users, which also factors into the overall balance of your campaign and … In short you can see why targeted ads are so popular.